Apple is nickel and diming us.

With the release of the new iPod Touch, you can get a good deal on a refurbished model - $179 at the Apple Store, or so it seems. If you search high and low, you will not find any details on what operating system version it runs. It turns out it is the old version. You will have to pay another $9.95 for the version 2.0/2.1 software. Refurbishing a device should include putting the latest operating system on it. The decreases the difference between the new and refurbished model from $50 to $40.

Sprint Update - Switch to T-Mobile

Update: We got our money back from Sprint. There was mention of an ad containing the purported email address of Sprint's new CEO, Dan Hesse. We sent a message detailing our problem to that address. Coincidentally, we spoke with the first customer service agent who made sense, and was able to see history of our interaction. The Sprint CEO's email address appears to be an attempt to build out a new, parallel, customer service organization. This is definitely the right area for a new CEO to address, but it's too little too late. We are now a happy T-Mobile subscriber.