Sprint Update - Switch to T-Mobile

Update: We got our money back from Sprint. There was mention of an ad containing the purported email address of Sprint's new CEO, Dan Hesse. We sent a message detailing our problem to that address. Coincidentally, we spoke with the first customer service agent who made sense, and was able to see history of our interaction. The Sprint CEO's email address appears to be an attempt to build out a new, parallel, customer service organization. This is definitely the right area for a new CEO to address, but it's too little too late. We are now a happy T-Mobile subscriber.