NewEgg Rocks

Man, talk about a reasonable response! I was out $13.99 (including shipping) and they credited me $15.00. Expecting me to be negative? OK. TrendNet sucks.

Yeah, yeah, I ordered this before I said I was boycotting rebates...

Reference number: LTxxxxxxx Please use this ticket number in any correspondence with Newegg.com.

Subject: Order # 4xxxx

Dear Kremlach,

Thank you for contacting Newegg.

We sincerely apologize for any delay or inconvenience cause by this defective item matter. We think that the shipping expense is not worth creating an RMA return for this item so we have decided to credit your account back for $15.00 to cover the cost of the item plus the shipping expense. Please allow 3-5 business days for this to be posted. We hope this will reimburse you some for any loss incurred. Please go back online and reorder the item if you wish and you will then receive it sooner than having the original item RMA returned.

Thank you,

xxxx xxxxx

========== Original Message ==========

From: Kremlach
Subject: Order # xxxxx

This is regarding Order # xxxxxx / Invoice # xxxxx.

I purchased a TRENDnet TEW-424UB USB 2.0 Wireless Adapter. This adapter did not work. I was unable to get an RMA number on your site, I believe because the item was marked as manufacturer warranty only. I have not been able to get an RMA number from TrendNET after multiple attempts. I have since purchased an alternative device which works fine, so the problem is with the adapter, not my computer.

I paid $19.99, and have since received a $10 rebate. So I have paid $9.99 + shipping for something which does not work and I cannot return. I would appreciate your assistance in this matter.

Thank you,
Kremlach